According to a survey conducted by the research company Mintel, a significant number of people expressed dissatisfaction with the service they received when purchasing furniture and furnishings. A staggering 69% reported encountering unhelpful staff with poor product knowledge, while 71% expressed dissatisfaction with the after-sales service. Considering the complexity of a kitchen project and its potential for problems, it is crucial to ensure professional and reliable service.
To ensure you receive good service, thorough research is essential. Seek recommendations from friends and neighbours based on their personal experiences. If they speak highly of a particular company and their kitchen, take the opportunity to discreetly examine it to see if it aligns with your expectations (keeping in mind that some individuals may have lower standards). If everything looks promising, prioritize that company on your list. Visit their showroom and gauge how well you connect with their designers.
It's important to shop around and explore different options. Larger stores in town may employ salespeople who prioritize maximizing their earnings without putting in significant effort. Their product offerings are often limited in design and tend to be flat-packed. Additionally, they may not take full responsibility for installation, which is a crucial aspect of a successful kitchen project. Ensure you have the opportunity to see product examples and examples of previous installations before making a purchase. Request to see testimonials or even contact previous customers to gain further assurance. Remember, a kitchen can be a significant investment comparable to purchasing a car. Investing a little time and effort into ensuring you receive quality service is well worth it for your peace of mind.